VoIP support

Customer VoIP Support Options

Our VoIP support opening hours for existing customers are as follows:

Monday        9am – 10pm
Tuesday        9am – 10pm
Wednesday  9am – 10pm
Thursday      9am – 10pm
Friday            9am – 10pm
Saturday       9am – 10pm
Sunday          9am – 8pm

We would prefer that VoIP support requests are initiated in the first instance by telephone by calling 01753 624121 because we are most likely to be able to answer your query immediately.

Customers who submit support and help requests via email should follow up with a telephone call if they have not received a response within 4 working hours.

Callers from outside the UK should dial +44 1753 624121

If you are a WhatsApp user download the WhatsApp for Business app via your App Store or visit https://www.whatsapp.com/business and add Callsure as a contact using the following telephone number 01753 624121. You will then be able to call our VoIP support team for free via WhatsApp or send us messages.

If you are a Skype user you can call us by searching for Callsure Business Telephone Services in the Skype directory.

- Callsure

What types of VoIP support do we offer?

We are able to assist with any of the following help and VoIP support requests:

  • Configuring of cordless and desk phone VoIP handsets
  • Provisioning of apps for soft phone and desktop
  • Adding and removing users
  • Upgrading and downgrading calling plans
  • Creating and modifying call and hunt groups
  • Adding and removing UK and international telephone numbers
  • Porting of phone numbers from existing phone and fax service providers
  • Setting up alternative caller ID for outbound calling on apps and VoIP handsets
  • Configuring and amending call routes
  • Setting up time diaries and time of day routing
  • Advising on call barring and nuisance call restrictions
  • Configuring voicemail boxes for personal and group use
  • Creating fax to email and email to fax services
  • Defining short codes for use with soft phone apps and VoIP handsets
  • Advising on the use of voice prompts and audio files within the system
  • Setting up inbound and outbound SIP trunks
  • Service outages and interruptions

 

Our Commitment

Callsure is committed to offering a personalised service and giving you the best customer experience possible. 

Our VoIP support team are based in the UK and are staffed with English speaking personnel.

VoIP support is free and available up to 13 hours a day (GMT). Please call us on 01753 624121 in the first instance. 

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