Voice Prompts, Hold Music and Announcements
Many of our customers enhance their phone system making extensive use of voice prompts and audio files.
They make an important contribution to callers first impression of your business and are vital in many cases to help navigation. We can put you in touch with a professional voice artist who can create any type of voice prompt or audio file.
Our VoIP phone systems allow voice prompts and audio files to be used in the following places:
- initial welcome message and greetings
- voice menus and options
- call hold (with and without background music)
- call whisper and caller announcement
- company daytime and personal voicemail
- company out of hours and holiday voicemail
- play audio message mid-call to caller
- department welcome message and greeting
- marketing messages (with and without background music)
- informational messages for opening hours and holidays
The voice artist will create voice files in the right format and file size. They will deliver a copy to you and to us.
Examples of use for voice prompts and audio file
- initial welcome message and greetings – “Welcome to ABC Limited, please hold whilst we connect your call”
- voice menus and options – “Welcome to ABC Limited, you now have three options, press 1 for sales, 2 for accounts and 3 for technical support”
- call hold – “We are sorry to keep you waiting, one our agents will be with you shortly”
- call whisper and caller announcement – “Call for ABC Limited”
- company daytime and personal voicemail – “Sorry I am either on the phone or away from my desk, please leave your name, phone number and a brief message and I will call you upon my return”
- company out of hours and holiday voicemail – “Sorry our offices are now closed. Our opening hours are 9am to 6pm Monday to Friday. Please either call back between those hours or leave a message with your name, phone number and a brief message after the tone”
- play audio message mid-call to caller – “Please listen to the following message in its entirety because it forms a part of our terms and conditions…”
- departmental message and greeting – “Welcome to ABC Limited Accounts department”
- marketing messages – “ABC Limited are the UK’s leading alphabet supplier. We can supply all letters from A to Z nationwide”
- informational messages for opening hours and holidays – “Please listen carefully to hear our forthcoming holiday opening hours…”
What should I do next?
Please call us on 01753 624121 to discuss your requirements or email us with your contact details
