VoIP Services Features

Hosted VoIP Features

Our single and multi user hosted VoIP services have a wonderful array of features already included as standard for Call Management and Call Routing. Please find below some of the most commonly used features and tools:

Call Routing Management

• Call Groups, Hunt Groups and Follow Me – allow groups of people to receive incoming calls at the same time or in sequence. Irrespective of whether receiving calls to VoIP devices, landlines and mobiles
• Voice Menus, Call Attendant, IVR and Auto Attendant – press 1 for X, and 2 for Y, etc. to connect to groups or individuals or to hear extended options
• Time of Day Routing and Time Diaries – route calls to staff or groups dependant on times of the day and staff availability
• Date or Calendar Based Routing – route calls to staff or groups dependent on the calendar date and public holidays
• Caller ID Based Routing – route calls to users and groups dependent on the callers full or partial caller ID
• Call Forwarding and Call Divert – send calls to existing landlines and mobiles anywhere in the world.  Divert to BT, Vodafone, TalkTalk, Virgin and all other telecoms service provider.
• Store Preconfigured call routes – create a library of call routes for use in the system and apply them as required.

Getting in touch

To discuss whichVoIP Services features would suit your business and enhance your productivity please call us on 01753 624121.

Making and Receiving Calls

• Make and Receive FREE internal calls – free calls between extensions, users and groups
• Call Hold, Transfer and Pickup – Place callers on hold, transfer to colleagues and pickup colleagues calls
• Dial by Extension – allow callers to enter the extension number of your staff members and connect directly to them
• Low cost outbound calls – save money on your existing phone bills by using our services as an alternative to make outbound UK and international calls
• Conference Rooms – easily setup a PIN protected conference rooms and invite customers and colleagues to join
• Fax to Email and Email to Fax – setup a separate Fax to Email service and receive faxes as PDFs and send faxes from authorised email addresses.

Call Management

• Call Recording – record incoming and outgoing calls
• Nuisance Call Barring – bar incoming and outgoing calls based on given criteria
• Music on Hold – play hold music to callers on hold but please ensure the music you use is royalty-free
• Welcome Message – play a greeting to callers before they connect to users and advise of any intent to record calls
• Voicemail and Voicemail to Email – Create personal/group/daytime/out of hours voicemail boxes and retrieve voicemail by phone, email, or online portal
• Voicemail to Text transcribe – Voicemails automatically converted to written text in email but limited to English speaking and call lengths under one minute.

Mid Call Hosted VoIP Features

• Mid Call Features – Listen, join and whisper to colleagues already on a call using a VoIP device
• Play Audio to Caller – use short codes to play pre-recorded audio and messages to callers mid call
• Pause and Resume Call Recording – perfect for GDPR when taking sensitive details from a caller
• Change Outgoing Caller ID – use short codes and our online portal to temporarily change the outgoing caller ID on any outgoing call
• Change call route – switch between preconfigured call routes using short codes on a handset and via the online portal.

VoIP Features Short Code commands

• Execute changes of call routes and time diaries
• Join a live call on an extension and talk to all parties on the line
• Listen in on an extension and monitor your staff
• Modify outgoing caller ID and present your preferred phone number
• Park and resume a call 
• Pause and resume call recording
• Pick up a call on any extension and cover for absent colleagues
• Pick up any incoming call 
• Play audio to a caller and comply with GDPR regulations
• Record a new audio file and use it anywhere in the system
• Toggle availability within a group and avoid receiving calls when you are busy
• Whisper to and advise a colleague on an extension during a live call.

Device Management

• App on Smartphones, PC and Mac – Make and receive calls. Transfer and hold calls. Access mid call features and change caller ID. Execute short code commands and listen to voicemail and more
• Support for VoIP Handsets – we offer free remote configuration support on a wide range of VoIP Handsets and equipment.

Control Panel Account Management for VoIP Features

• Web Portal – manage your call routing and user extensions. Hunt Groups, presence and mailboxes. Review calling credit and call history. Add phone numbers and make porting requests. Import alternative Caller IDs and use them for outgoing calls. Create time diaries and nuisance call barring lists. Receive and send fax. Upload audio files and provision apps. View and download invoices. Update contact and payment details. Review GDPR and other permissions
• Port your existing Phone Numbers – save money and expand the capabilities of your phone service by porting your numbers to us
• Add Numbers from other towns and cities – easily add phone numbers from other areas of the UK. Search for standard and memorable phone numbers
• Call History and Call Logs – search call logs via our online portal
• Manage Users – easily deploy and remove users, setup app users in minutes, free support to deploy all users
• Still in Contract?  Divert your existing numbers to our services – we can setup a dummy phone number that has all the features above and simply divert your existing phone numbers to us.

What should I do next?

To discuss which VoIP services and plans are right for you please call us on 01753 624121 or email us.