Add Phone Numbers: Easily add phone numbers from other towns, cities and countries from other areas of the UK and across the world. Search for standard and memorable phone numbers.
App: a software application which can be installed on a smartphone, tablet and PC/MAC.
ATA Adaptor: a device which converts an analogue telephone handset into a VoIP handset.
Auto Attendant (also known as Voice Menus, IVR and Call Attendant): Allows you to set up a series of options to which the caller responds. Typically, you would record this in a single audio file in the format of “welcome to ABC Limited, please press 1 for X, 2 for Y and 3 for Z”. When the option is chosen the caller is routed to a specific group or department.
Calendar Based Routing (also known as Time Diaries and Date Based Routing): Allows you to route calls to different places, groups or people dependent on the calendar date. Very useful for public holidays and special events.
Call Attendant (also known as Voice Menus, IVR and Auto Attendant): Allows you to set up a series of options to which the caller responds. Typically, you would record this in a single audio file in the format of “welcome to ABC Limited, please press 1 for X, 2 for Y and 3 for Z”. When the option is chosen the caller is routed to a specific group or department.
Call Barring (also known as Nuisance Call Barring): Block caller IDs based on full or partial caller ID for inbound calls. Also enables you to block outbound calls.
Call Forwarding (also known as Call Diversion and Call Divert): Route calls to existing telephone numbers anywhere in the world. Includes landlines and mobile telephone numbers. Divert to any carrier including BT, TalkTalk, Sky, Virgin, PlusNet, etc.
Call Groups (also known as Hunt Groups and Follow Me): This feature allows you to create groups of users/people to receive incoming calls either at the same time or in sequence. This is irrespective of whether they are receiving calls to VoIP devices or landlines and mobiles.
Call History (also known as Call Logs): Search and review incoming and ougoing calls by date and/or caller ID.
Call Hold (also known as Hold Calls): Place a caller on hold and allow them to hear hold music or messages whilst awaiting your return. Also used when transferring calls.
Call Recording: Allow all incoming and outgoing calls to be recorded. A file is stored for a limited time but can be downloaded to a local device.
Call Whisper (Also known as Caller Announcement): Allows you to differentiate between types of calls as you receive them. For example when receiving calls to a mobile, you can be alerted that the call is a business call rather than a personal call.
Caller ID Based Routing: Filter calls based on a full or partial caller ID and route them to users or groups dependent on the criteria set.
Change Call Route: Switch between pre-configured call routes using short codes on a VoIP handset and via the online portal.
Change Outgoing Caller ID: Use short codes, our app or our online portal to change the outgoing caller ID on any call.
Conference Rooms: Easily set up a PIN protected telephone conference room and invite customers, suppliers and colleagues to join.
Date Based Routing (also known as Time Diaries and Calendar Based Routing): Allows you to route calls to different places, groups or people dependent on the calendar date. Very useful for public holidays and special events.
Dial By Extension: Allow callers to enter the extension number of your staff member and connect directly to them.
Email to Fax: Send faxes to a fax number anywhere in the world via email. Create authorised sender lists for security. Sending costs vary dependent on destination.
Fax to Email: Receive faxes in a PDF format to your nominated list of email addresses.
Follow Me (also known as Hunt Groups and Call Groups): This feature allows you to create groups of users/people to receive incoming calls either at the same time or in sequence. This is irrespective of whether they are receiving calls to VoIP devices or landlines and mobiles.
Hold Calls (also known as Call Hold): Place a caller on hold and allow them to hear hold music or messages whilst awaiting your return. Also used when transferring calls.
Hunt Groups (also known as Follow Me and Call Groups): This feature allows you to create groups of users/people to receive incoming calls either at the same time or in sequence. This is irrespective of whether they are receiving calls to VoIP devices or landlines and mobiles.
IVR (also known as Voice Menus, Call Attendant and Auto Attendant): Allows you to set up a series of options to which the caller responds. Typically, you would record this in a single audio file in the format of “welcome to ABC Limited, please press 1 for X, 2 for Y and 3 for Z”. When the option is chosen the caller is routed to a specific group or department.
Join Live Call: Dialling a short code on any VoIP device will allow you to join an ongoing call from a colleague where all parties can hear each other.
Listen Into Call: Dial a short code from any VoIP device to listen in on a colleague’s call without your colleague or the other party being able to hear you.
Low Cost Outbound Calls: Save money on your existing phone bills by using our services as an alternative to make outbound UK and international calls.
Make External Calls: Using a VoIP handset make calls to anywhere in the world. Rates vary dependent upon destination. Call plans available for UK and EU destinations.
Make and Receive Free Internal Calls: Users can call each other free of charge from their extension number from anywhere in the world. Users can listen in, join and whisper to other users mid-call.
Manage Users: Easily deploy and remove users and set-up app users in minutes. Add scalability and flexibility to your business.
Mid-call Features: You can do various repeptitative tasks during an ongoing call, for example play audio to a caller, pause and resume a call recording and listen in, join and whisper to colleagues who are already on the call.
Modify Outgoing Caller ID: Present your preferred phone number to whoever you call.
Music On Hold: Play hold music with or without messages to callers who you place on hold. Upload playlists and audio files. Many royalty-free pieces of music are available and easily found on the web.
Nuisance Call Barring (also known as Call Barring): Block caller IDs based on full or partial caller ID for inbound calls. Also enables you to block outbound calls.
Park and Resume a Call: This allows you to put a call in a parking slot on one device and pick it up on another device.
Pause and Resume Call Recording: Using a short code you can pause and resume call recording. Perfect for GDPR and for taking sensitive details from a caller.
Pick up a call on any extension: This allows you to pick up calls for absent colleagues.
Play Audio to Caller: A mid call feature using short codes to play pre-recorded audio and messages.
Port your existing phone number: Transfer an existing phone number to us from your current provider and save money using our porting process.
Queuing: Send callers into a queue and play them music and messages whilst they wait. Queue position and approximate time for waiting also available.
Store pre-configured call routes: Create a library of call routes and switch to them as required.
Time Diaries (also known as Date Based Routing and Calendar Based Routing): Allows you to route calls to different places, groups or people dependent on the calendar date. Very useful for public holidays and special events.
Time of Day Routing: Allows you to route calls to different groups of people or individuals dependent on the day of the week and time of day.
Toggle presence availability: Avoid receiving calls when you are busy.
Transfer Calls: Receive calls and transfer them to colleagues or to voicemail.
Voice Menus (also known as Call Attendant, IVR and Auto Attendant): Allows you to set up a series of options to which the caller responds. Typically, you would record this in a single audio file in the format of “welcome to ABC Limited, please press 1 for X, 2 for Y and 3 for Z”. When the option is chosen the caller is routed to a specific group or department.
Voicemail to Email: Receive voicemails to your email inbox and create distribution lists. Recording is sent as a .wav format and can also be accessed from any VoIP handset, app and web portal.
Voicemail to Text: Voicemails are automatically converted to written text in an email. Limited to English speaking and call lengths under one minute.
VoIP (also known as Voice over Internet Protocol): This is when calls are transported via the internet instead of using copper wire network.
Web Portal: Manage your account and all other phone features via our online portal.
Welcome Message: Play a greeting to callers before they connect to users and groups and advise of any intent to record calls.
Whisper: This is a mid-call feature and allows you to join a colleague’s telephone call and give advice to your colleague without the third party hearing.
What to do next after reading our Voice over IP features glossary?
If you need more information about any of the terms used above in our Voice over IP features glossary please call us on 01753 624121 to discuss your requirements or email us with your contact details or email us
